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1、Reservation Questions
(1)、How can I make a reservation with Neverland Limousine?
(2)、What types of vehicles can I reserve?
(3)、What type of information do I need to provide for the reservation?
(4)、Do you provide service on a per hour basis?
(5)、What is NL Limo's cancellation policy?

2、Airport Service
(1)、Does NL Limo provide meet and greet service at Airports?
(2)、Is there an additional cost for Meet and Greet service?
(3)、Does NL Limo provide free wait for airport pick ups?
(4)、Does NL Limo check flightsfor arrival times?
3、Costs and Payments

4、Payment Method
(1)、Does NL Limo accept credit cards?
(2)、Does NL Limo accept cash calls?
(3)、Can I book a vehicle for someone else and pay for it?
(4)、How can I get a receipt for my trip?

5、Vehicle Issues
(1)、Must we wear seat belts?
(2)、Does NL Limo allow luggage to be stored in the vehicles?
(3)、Does NL Limo allow pets in the vehicles?
(4)、What is the capacity of your vehicles?
Lost and Found

1、Reservation Questions
(1)How can I make a reservation with NL?
Reservations can be made on our secure Web site at www.neverlandlimo.com, or you can call us at +86 (0) 138 5146 3528.
(2) What types of vehicles can I reserve?
NL Limo offers an extensive array of vehicles which can accommodate from a single passenger to very large groups. You can reserve a sedan, SUV, Passenger Van, Stretch Limousines or up to 55-passenger coaches. You can view all types of vehicles on our web site.
?(3) What type of information do I need to provide for the reservation?
We need the passenger's name, a contact number, pick up address, destination, how many passengers and the form of payment. Also, any special travel needs, such as pets, car seats, wheel chair accessible vehicle, etc.
(4) Do you provide service on a "per hour" basis?
Yes. If you need to run errands, move from one meeting to another, go shopping, etc., you can hire a vehicle and pay an hourly rate. There is a 4-hour minimum and you'll need to check minimums in other cities. If you need the vehicle for an extended length of time, you can e-mail the itinerary to us, and we will accommodate your requests.
?(5) What is NeverLand Limo's cancellation policy?
For all pickups we require a 48 hours notice for cancellations. For all other trips, you will get the cancellation notice after you place the order, with your e-mail confirmation of your order.

2、Airport Service
(1) Does NL Limo provide meet and greet service at Airports?
Yes. You can request a Meet and Greet service (Inside pickup) and your chauffeur will wait for you at baggage (domestic flights) or outside Customs (International flights) with a NL Limo sign and your name on it.
(2) Is there an additional cost for Meet and Greet service?
Yes. NL Limo charges $15 more for this service, plus the client pays the parking fee at the airport, because the driver must park his vehicle.
(3) Does NL Limo provide free wait for airport pick ups?
Yes. You get 30 minutes free wait for Domestic flights and 45 minutes free wait for International flights. We check the arrival time with your airline, and change your order to reflect the new arrival time. Your free wait starts from that time.
If it takes you longer to retrieve your luggage, or if you come out later than the allotted free wait, you will be charged for waiting time.
(4) Does NL Limo check flights for arrival times?
Yes. NL Limo will verify the arrival time for your flight. As long as you remain on the same airline and flight, you do not need to contact NL Limo-we will check the flight. Only in the event that you changed airline, or flight, will you need to call NL Limo and give us the new information for your pick up.

3、Costs and Payments
All quoted fares do not include tolls, parking fee (if applicable), gratuities, stops, waiting time, parking at the airports, etc. Your chauffeur will pay the tolls and will charge them to you at the end of the ride.

Waiting time: Each client gets a 9 minute grace period for Manhattan pickups, after which waiting time will be charged at the applicable rate for the vehicle ordered. If a client gets into the vehicle 20 minutes after time, the whole 20 minutes will be charged.

4、Payment Method
?(1) Does NL Limo accept credit cards?
Yes. We accept all major credit cards. When you book your reservation we obtain approval from the credit card company, and your card will be charged only after completion of your trip. You will need to have the card with you and present it to the chauffeur for imprint when the pick up is made.
(2) Does NL Limo accept cash calls?
Yes, we do. But for pickups outside Manhattan, or "Live Call" jobs, we require a credit card backup for your order.
(3) Can I book a vehicle for someone else and pay for it?
Yes. You can reserve service for other passengers and pre-pay for it by authorizing NL Limo to charge the trip to your credit card. Or, if you book it well in advance, you can pay by cash, as long as it clears before pickup date.

(4) How can I get a receipt for my trip?
If you pay by cash, please ask your chauffeur to provide a receipt when you arrive at your destination. If paying by a credit card, or paying online to our PayPal account, please take one copy of the voucher and use that as a receipt.
If you need a receipt after you have been dropped off, please call our Customer Service department, give them your confirmation number and they will either fax or mail you the receipt.

5、Vehicle Issues
(1) Must we wear seat belts?
China Taxi and Limousine Commission rules exempt the drivers and passengers in Taxis and Black Cars from having to wear seat belts. Please feel free to use one if you wish.
(2) Does NL Limo allow luggage to be stored in the vehicles?
No. All baggage must fit in the trunk, or you should order a larger vehicle, such as an SUV, a Stretch Limo or a full size van. If you want to keep baggage in the vehicle after the chauffeur is to drop you off, you will be charged the hourly rate applicable for that vehicle, because we won't be able to assign this vehicle to any other client, as long as your belongings remain there.
(3) Does NL Limo allow pets in the vehicles?
Yes. A small pet can go in a sedan, providing it's in a kennel or a carrier. Otherwise an SUV should be ordered. For all big pets, an SUV must be ordered. The only exception will apply to Service Dogs.
(4) What is the capacity of your vehicles?
Sedans: up to 4 passengers, and three 27" bags.
Minivan and SUV: up to 6 passengers and 4 bags. If less people, more bags will fit.
Full size van: 14 passengers
Stretch Limousines: 6, 8 or 12 passengers
Coaches: Anywhere from 24 to 55 passengers

6、Lost and Found
We are not responsible for items left in the vehicle. Please be sure to inspect your belongings, the back of the vehicle and the trunk, before dismissing your chauffeur. As a courtesy to our clients, we will make any effort to locate your "lost" items. We will send them to you at you own expense, or you are welcome to have it picked up from our offices.

 
 
 
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